The real estate response to coronavirus has been immense. It's shown just how integral the property industry is to so many aspects of our lives. What will be the lasting legacy? How will improved connections between companies and customers and new socially responsive initiatives develop? What's needed to continue the cultural change?
Managing Director, Gemma John, took part in the Experience Makers Lunchtime Listen-in 'New Values - Redefining Real Estate' that took place at 1pm Tuesday 19th May. This was a panel session with the following contributors:
- Gemma John, Founder, Human City
- Oliver Hudson, Associate Director, Build-ID
- Sabri Marsaoui, Retail Asset Director, Edmonton Shopping Centre
Together, we explored the following:
- Have connections with customers changed/improved as a result of C-19?
- Who is the 'customer'?
- Will customer focus and socially responsible initiatives develop further; how will ESG strategies be affected?
- Are new value metrics required, if so, what should we be looking at?
Here is the audio from the discussion:
https://soundcloud.com/user-337528160/exm_lunchtime_listen_in_new_values
If you have any questions or comments about this event and discussion, we'd love to hear from you. Get in touch with us hello@humancity.co.uk. We would love to discuss new business opportunities.
Want us to help you think about social value and impact? Get in touch
